Every HCP inquiry.
One compliant place to answer it.
MedInfosys captures, routes, responds to, and audits every medical information request — from web, email, phone, and portal — in a single platform built for pharmaceutical and medical device teams.
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Purpose-built for pharma and medical device • 12 languages • Complete audit trail • Live in days
Medical information shouldn’t live in scattered inboxes.
Inquiries about dosing, drug interactions, device indications, safety, adverse events, and off-label use arrive by web form, email, phone, and field channels. Without a purpose-built system, they scatter across inboxes and spreadsheets — response times slip, audit trails stay incomplete, and every compliance review becomes a manual scramble to reconstruct who said what, when, and on what authority.
MedInfosys brings every channel, every inquiry, and every response into one compliant, configurable platform.
One platform for the entire medical information lifecycle
Multi-channel intake— meet HCPs where they are, and capture every interaction in a single case record.
- Public web forms — shareable links, no login required, customizable per product or country
- Authenticated HCP portal for logged-in submitters to raise and track inquiries
- Inbound email via Microsoft 365 and Gmail — HCP replies thread automatically into the case
- Browser-based softphone — inbound calls logged with duration, disposition, and linked case
- Agent-created cases for inquiries that arrive by any other means
Smart case management— a full-lifecycle ticketing engine designed for regulated workflows.
- Centralized inbox, filterable by status, priority, assignee, date, category, and requester
- Medical categories — Medical Inquiry, Safety, Dosage, Drug Interaction, Adverse Event, Off-Label / Off-Instruction Use, Clinical Trial, Device Indication, Technical Support, and custom
- Configurable priority queues and assignment — manual, self-claim, or workload-based routing
- Public replies to HCPs and private internal notes, with attachments on any case
- Related-case discovery and a complete audit trail on every create, update, and status change
No-code form builder— tailor intake to every product, country, or workflow.
- 15+ field types — text, dropdowns, date pickers, file uploads, signature capture, and NPI lookup
- Multi-level conditional logic to show or hide fields based on prior answers
- Multilingual forms with per-language translation tracking
- Public or authenticated, with values mapping straight into editable case fields
Knowledge base & approved content— give agents fast, compliant answers.
- Product-organized repository grouped by drug, biologic, or device
- Document versioning for PDFs, Word, and text files, with full history
- Reusable question-and-answer entries, with bulk import for large libraries
- Pre-approved attachments — labeling, IFUs, and safety sheets cleared for agent use
Dashboards & reporting— visibility for agents, managers, and compliance.
- Live KPI cards — total, open, in progress, resolved, and closed cases
- Category, priority, and status distribution, plus created-vs-resolved trends
- Team performance tracking across agents
- Filtered reports with one-click Excel and PDF export and email distribution
Enterprise security & global reach— built for regulated life sciences from day one.
- Schema-per-tenant isolation — zero cross-customer data leakage
- Role-based access control with unlimited custom roles (Supervisor, QA Reviewer, and more)
- Two-factor authentication, encrypted sessions, and TLS encryption in transit
- Complete audit logging and NPI provider verification, designed with HIPAA and GDPR awareness
- 12 interface languages, multilingual forms, and per-tenant locale — fully branded to you
From an HCP’s question to a documented resolution
An inquiry arrives
— via form, email, phone, or portal. A case is created with product, category, and priority.
The queue updates in real time
— agents claim or are assigned, and see similar past inquiries.
The agent responds
— using the knowledge base and approved content, with a branded reply to the HCP.
The case closes and audits itself
— status updated, full audit log complete, metrics live on the dashboard.
From fragmented operations to one compliant workflow.
See how MedInfosys changes the daily operating model for medical information teams.
Frequently asked questions
MedInfosys is a cloud-based medical information software platform that helps life sciences teams capture, route, respond to, and audit every Healthcare Professional inquiry in one compliant workflow. It is a product by TikaMobile, a provider of digital solutions for life sciences.
Public web forms, an authenticated HCP portal, inbound email (Microsoft 365 and Gmail), a browser-based softphone for phone inquiries, and agent-created cases — all feeding the same queue and audit trail.
It’s built for regulated life sciences environments, with schema-per-tenant isolation, role-based access control, two-factor authentication, encryption in transit, and a complete audit log on every action — designed with HIPAA and GDPR awareness.
Days, not months. Standing up MedInfosys is a configuration exercise, not a custom build — and you can evaluate everything with a free trial first.
Turn every HCP inquiry into a confident, compliant response.
See your branded medical information environment with real workflows, reporting, and controls—configured for your team.