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Product Tour

Product tour

Follow one HCP question from inbox to audit trail.

Four chapters, about two minutes. This is the same workflow your medical information team would run on day one — intake, triage, response, and closure.

  • No install
  • No sales call required
  • Illustrative data
Search cases, products, HCPs…EM

Intake — every channel, one case record

A question can arrive four ways. Whichever it is, MedInfosys opens a single case with product, category, and priority already attached.

Web form Live

Dr. Sarah Chen — Metro Hospital
Product: Cardiozan 40mg
Category: Dosage
Dosing in moderate renal impairment?

Phone Softphone

Inbound — +1 405 874 5505
Ringing to: Eric M.
Duration 04:12 — recording on
Transcript attached to case

Email Two-way

medinfo@meridianhc.com
3 new, 1 threaded reply
Attachments scanned
Portal submissions also sync
Case MIR-2041 createdCardiozan 40mgDosageUrgentSLA 4h first response

Queue — triaged the moment it lands

Priority and SLA are applied by policy, not by memory. Agents claim work or are assigned by role permission, and see similar past inquiries before they start typing.

CaseSubjectProductPriorityFirst response dueOwner
MIR-2041Dosing in moderate renal impairmentCardiozanUrgent3h 12mEric M.
MIR-2038Interaction with warfarinCardiozanHigh6h 40mPriya N.
MIR-2035Paediatric dosing availabilityNeurovalMedium1d 4hEric M.
MIR-2030Storage after reconstitutionImmunexLow2d 1hSam O.
3 similar past inquiries foundMIR-1884 — resolvedMIR-1620 — resolvedReusable approved answer

Response — approved content, not improvised answers

The agent answers from the knowledge base and a library of pre-approved documents. Nothing leaves the platform without a record of what was sent.

Dr. Sarah Chen — today 09:14

What is the recommended Cardiozan 40mg dose adjustment for a patient with an eGFR of 38? Prescribing information is unclear on moderate impairment.

Reply to HCP — Eric M.
For moderate renal impairment (eGFR 30–59 mL/min), the recommended starting dose is 20mg once daily, with titration after two weeks based on tolerability. I have attached the full dosing table and the renal impairment summary.
Send branded replyInsert approved responseAttach documentInternal note
Knowledge base matches
  • Cardiozan renal dosing98%
  • eGFR thresholds — titration91%
  • Cardiozan full PI extract84%
Approved attachments
  • Cardiozan dosing table v4PDF
  • Renal impairment summaryPDF
Medical review completeVersion locked

Closure — the audit trail writes itself

Status moves to closed, every action is already logged with actor and timestamp, and the metrics update live for managers and compliance.

Total requests1,284+8.4% this month
Open9631 in progress
Closed1,18892.5% of total
Avg first response3.2hSLA target 4h
Weekly volume
Audit trail — MIR-2041
  1. Case created from web form09:14 — system, channel: web
  2. Priority set to Urgent by SLA policy09:14 — system
  3. Assigned to Eric M.09:21 — Jennifer Lee
  4. Approved content attached, reply sent to HCP11:02 — Eric M.
  5. Status changed to Closed11:48 — Eric M.

See the rest of the workflow

Tell us where to reach you and the remaining three chapters unlock instantly — queue, response, and audit trail.

We use this to follow up about MedInfosys. No HCP or patient data is involved in this tour — all figures shown are illustrative.

Chapter 1 of 4

Run this on your own inquiries.

Start a free trial and MedInfosys will be handling real cases in your tenant the same day, or talk to us about migrating an existing backlog.

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