What Is MedInfosys?
MedInfosys is a cloud-based medical information platform built by TikaMobile for life sciences teams. It lets pharmaceutical, biologic, and medical device companies capture, route, answer, and audit every healthcare professional (HCP) inquiry — across web forms, email, phone, and an HCP portal — inside one compliant, fully traceable system.
- Multi-channel intake
- One queue, one audit trail
- Approved-content answers
- 12 interface languages
What is MedInfosys?
MedInfosys is a multi-tenant SaaS platform for medical information (MedInfo) teams. When a clinician asks a question about a drug’s dosing, a device’s indication, a suspected adverse event, or an off-label use, that inquiry has to be logged, answered accurately, and kept on record for compliance. MedInfosys is the system that runs that whole process end to end.
The platform is made by TikaMobile (TIKA Solutions), a life sciences software company based in New York. Each customer gets its own branded, isolated environment — its own subdomain, forms, workflows, and users — rather than a shared inbox bolted onto a generic tool.
Who MedInfosys is for
MedInfosys is built for the people who handle medical inquiries inside a life sciences company, and the teams who oversee them:
MedInfo agents
Work a queue of inquiries and respond to HCPs with approved content.
Managers and supervisors
Track turnaround times, balance workload, and pull reports.
Compliance and QA reviewers
Need a complete record of who answered what, when, and on what basis.
Healthcare professionals
Submit inquiries and track their status.
Administrators
Manage branding, forms, roles, and access.
It fits pharmaceutical, biologic, and medical device manufacturers — from a single-product biotech to a global team working across a dozen languages.
The problem MedInfosys solves
Medical inquiries rarely arrive through one channel. A rep forwards an email, an HCP fills out a web form, someone leaves a voicemail, and a few requests come in through a portal. Without a purpose-built system, those requests scatter across inboxes, spreadsheets, and shared drives.
That fragmentation has a cost. Response times slip because no one owns the queue. Agents duplicate research they’ve already done. And when a regulator or an internal auditor asks for the full history of a safety-related inquiry, reconstructing it from old email threads is slow and risky. MedInfosys replaces that patchwork with a single queue and a single audit trail.
Without a purpose-built system
- Forwarded email
- Web form
- Voicemail
- Portal request
- Inboxes
- Spreadsheets
- Shared drives
With MedInfosys
- A single queue
- A single audit trail
Key capabilities
Multi-channel intake
Public web forms, an authenticated HCP portal, inbound email (Microsoft 365 and Gmail), a browser-based softphone powered by Twilio, and agent-created tickets, all feeding one queue.
Full-lifecycle case management
Every inquiry is categorized, prioritized, assigned, and tracked from open to resolved, with a complete audit log on every action.
No-code form builder
Drag-and-drop intake forms with conditional logic, published per product, country, or inquiry type.
Approved-content knowledge base
Product labeling, IFUs, and Q&A organized by product, with version control, so agents answer from cleared material.
AI where it helps
Semantic search across past cases and an analytics dashboard for trends. The AI supports agents; it does not auto-answer HCPs.
Enterprise security
Schema-per-tenant isolation, role-based access control, two-factor authentication, and NPI provider lookup, built with HIPAA and GDPR awareness.
Global-ready
12 interface languages and multilingual intake forms.
How MedInfosys works
The platform follows a single medical information lifecycle, no matter how the inquiry arrives:
Capture
An HCP submits a question by form, email, phone, or portal, and a case is created with product and category context.
Triage
The case is categorized, prioritized, and assigned — manually, by self-claim, or by workload.
Research
The agent draws on the knowledge base, approved attachments, and similar past cases, using internal notes to collaborate.
Respond
A branded reply goes back to the HCP; follow-up emails thread into the same case automatically.
Close and audit
The case is resolved, the audit log is complete, and the outcome feeds the dashboard and reports.
Why MedInfosys is built for life sciences, not adapted from a helpdesk
A generic support tool can track tickets, but it doesn’t understand medical information work. MedInfosys ships with the categories that matter — safety, dosage, drug interaction, adverse event, off-label use, device indication — and with the controls a regulated environment demands: approved-content libraries so agents stay in bounds, HCP identity verification through NPI lookup, tenant isolation, and an audit trail designed for regulatory review. That’s the difference between a helpdesk with a pharma label and a platform shaped around how MedInfo teams actually operate.
Who makes MedInfosys
MedInfosys is a product of TikaMobile / TIKA Solutions, a life sciences technology company headquartered at 485 Madison Ave, 7th Floor, New York, NY 10022. TikaMobile builds software for medical affairs and commercial teams; MedInfosys is its dedicated platform for medical information request management. You can reach the team at hello@tikamobile.com.
Note: MedInfosys by TikaMobile is a medical information request platform for life sciences companies. It is a distinct product from other similarly named software you may come across online.
Frequently asked questions
What is MedInfosys?
MedInfosys is a cloud-based medical information request management platform by TikaMobile. It helps life sciences MedInfo teams capture, route, respond to, and audit every healthcare professional (HCP) inquiry in one compliant workflow.
Who is MedInfosys for?
It’s built for Medical Information and Medical Affairs teams at pharmaceutical, biologic, and medical device companies, along with the compliance and QA reviewers who audit their responses.
Is MedInfosys HIPAA and GDPR compliant?
MedInfosys is built with HIPAA and GDPR awareness, including schema-per-tenant data isolation, role-based access control, two-factor authentication, and a complete audit trail. Where a customer requires a Business Associate Agreement, that is handled in the customer agreement.
How is MedInfosys different from a generic helpdesk?
It’s purpose-built for regulated medical information workflows. It includes medical inquiry categories, approved-content libraries, HCP identity verification via NPI lookup, and tenant isolation — rather than a general-purpose support tool with a pharma theme applied on top.
What channels can MedInfosys capture inquiries from?
Public web forms, an authenticated HCP portal, inbound email through Microsoft 365 and Gmail, a browser-based softphone, and agent-created tickets — all feeding one queue and one audit trail.
Who makes MedInfosys?
MedInfosys is made by TikaMobile (TIKA Solutions), a life sciences software company based in New York that builds tools for medical affairs and commercial teams.
How fast can a team go live on MedInfosys?
Because each customer environment is configured rather than custom-built, a branded environment can be ready in days rather than months.
Is there a free trial?
Yes. MedInfosys offers Starter, Professional, and Enterprise plans, and teams can evaluate the platform with a free trial before committing.
See MedInfosys for your MedInfo team
If your medical inquiries are scattered across email, phone, and spreadsheets, MedInfosys brings them into one compliant, auditable system your team can trust. A short walkthrough shows how it fits your products and workflows.