Medical inquiry management software is the system MedInfo teams use to capture every healthcare professional (HCP) question, answer it from approved content, and keep a complete audit trail — across web, email, phone, and portal. MedInfosys by TikaMobile is purpose-built for that job in pharmaceutical, biologic, and medical device companies.
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Built for medical information work — not a generic helpdesk
Repurposed ticketing tools can log a case. They were not designed for regulated medical information request (MIR) workflows: off-label boundaries, approved-response libraries, HCP identity context, multi-channel intake into one queue, and an audit log you can hand an auditor without reconstructing inboxes.
MedInfosys is medical inquiry management software shaped around how MedInfo agents, managers, and compliance reviewers actually work — so every inquiry has an owner, a category, a response basis, and a permanent history.
What MedInfosys does
- Multi-channel intake — public web forms, authenticated HCP portal, Microsoft 365 / Gmail inbound email, browser softphone, and agent-created cases, all in one queue.
- Case lifecycle — categorize, prioritize, assign, collaborate with internal notes, respond, and resolve with a full audit trail.
- Approved-content knowledge base — labeling, IFUs, and Q&A with version control so agents answer from cleared material.
- No-code forms — publish intake forms by product, country, or inquiry type with conditional logic.
- AI assist (not auto-answer) — semantic search across past cases and analytics for trends; agents stay in control of HCP responses.
- Security for life sciences — schema-per-tenant isolation, RBAC, 2FA, encryption in transit, built with HIPAA and GDPR awareness.
Who it’s for
- MedInfo agents working the inquiry queue
- MedInfo managers tracking SLA, workload, and quality
- Compliance / QA reviewers who need reconstructable case history
- Admins configuring branding, forms, roles, and access
Fits single-product biotechs through multi-market teams — including multilingual intake and a 12-language interface.
From inquiry to audit trail
- Capture — HCP question arrives by form, email, phone, or portal; a case is created.
- Triage — categorize, prioritize, assign (or self-claim).
- Research — pull from the knowledge base and similar past cases.
- Respond — send a branded reply; follow-ups stay on the same case.
- Close — resolve with a complete log ready for review.
Why teams choose purpose-built MIR software
- One system of record instead of shared inboxes and spreadsheets
- Faster, more consistent answers from approved content
- Clear ownership and measurable turnaround
- Audit-ready history when QA or regulators ask “what happened?”
Evaluating vendors? Read the medical information software buyer’s guide for criteria and questions to ask — then compare MedInfosys on a live workflow.
Plans and how to start
Starter, Professional, and Enterprise plans, with a free trial so you can evaluate before you commit. Most teams configure a branded environment in days, not months.
Frequently asked questions
What is medical inquiry management software?
It’s the platform MedInfo teams use to capture, route, answer, and audit HCP medical inquiries (also called MIR / IRMS software). MedInfosys is a cloud product in that category, built by TikaMobile for life sciences.
How is MedInfosys different from a helpdesk?
It’s purpose-built for regulated medical information workflows: medical inquiry categories, approved-content libraries, multi-channel MIR intake, and an audit trail designed for compliance review — not a generic support tool with a pharma theme.
Does MedInfosys support phone, email, and web intake?
Yes. Web forms, HCP portal, Microsoft 365 and Gmail email, a browser softphone, and agent-created cases all feed one queue and one audit trail.
Is there a free trial?
Yes. You can trial MedInfosys and book a demo to walk through your own intake and response workflow.